Returns & Refunds

Returns Policy (Online Purchases)

As much as we would like you to be happy with your purchase, we know sometimes you may need to return items that you no longer need, or you may have ordered an item that isn’t quite right for your vehicle… that’s why we make returns easy and as stress-free as possible at GSFCarParts. And to make it even better, you can return your items within 365 days of purchase (Online purchases only).

In any case, we are more than happy to offer a refund or exchange, as long as all goods are in original condition, in original packaging, are unused and unfitted, and are deemed as in a resaleable condition. Please see instructions below on how to return an item.

If you have any questions about returning an item, please contact our Customer Support Team by either using the online form in the contact us section of the website or call us on 0121 626 7971

How to Return an Item

Click & Collect Orders

Please return your order to the store from which you collected your order. Please bring along your order invoice with you so we can process your return quickly. Unfortunately, we will be unable to process any returns without your proof of purchase.

Home Delivered Orders

Home delivered orders must be posted back to us where possible. Please follow the steps below in order to return your item(s): -

  • 1. Contact us for a Returns Authorisation Reference
  • 2. Complete the returns note that can be downloaded here
  • 3. Repackage the item(s) securely and include any original documentation
  • 4. Return your item(s) to this address:

GSFCarParts.com Returns
Unit 23 The Fort Industrial Park
Dunlop Way
Birmingham
B35 7AR

When returning items by post, you are advised to obtain a certificate of posting (available from all Post Offices at no extra charge).

We do have a collection service available. To arrange for an item to be collected please contact our Customer Support Team. The collection service is chargeable unless the item(s) are found to be faulty, or an error has been made on our part resulting in the incorrect supply of parts. We aim to process all returns received within 14 working days.

 

 

 

Faulty Items – Warranty Procedure

In the very unlikely event that you have a problem with any product you have purchased from us, then please contact our Customer Support Team, who are ready to help and guide you through the faulty item warranty return process.

All the products we sell have a minimum of 12 months warranty (unless otherwise stated), which covers parts which are found faulty through manufacturing defects only. The warranty does not cover and we will have no liability to you in respect of any defect arising from wear and tear, willful damage, negligence, tampering of goods, abnormal working conditions, incorrect fitting or ordering of goods or failure to follow the manufacturer’s instructions.

You will complete a warranty claim form and return it back to us, upon return we will assess your claim, and if necessary, will collect the parts at our cost (UK mainland only). Where necessary to do so, goods will be sent for inspection and testing by the manufacturer, as per manufacturer conditions. The manufacturers' report will be final and we shall have no further liability to you. You will allow a reasonable opportunity for claims to be investigated by us/the manufacturer prior to any replacement, refund or credit being issued and where required provide additional information and or goods for inspection if requested by us or the manufacturer.

Any item which is proved and admitted by the manufacturer to be defective during the relevant warranty period due to material or structural defect will be replaced free of charge or refunded in full at our discretion. Under no circumstances will we accept liability for consequential loss or damage or pay for any repairs or alterations without prior authorisation.

We will have no liability with regard to any claim in respect of which you have not complied with the claims procedures in the Warranty Conditions.

All warranties provided are non-transferable and apply only for the original customer. The warranty starts from the date of delivery, if we replace the goods within the warranty period, the warranty does not start again, you will only benefit from the remaining warranty period. If you are exercising your ‘right to reject’, you must notify us prior to fitment of the goods and within the 30 day period. Once fitted we reserve the right to investigate your claim.

Under no circumstances will we accept liability to you in respect of costs incurred such as: (but not limited to) loss of earnings, travel expenses, recovery costs, damages etc.

Returns Policy

As much as we would like you to be happy with your purchase, we know sometimes you may need to return items that you no longer need, or aren't quite right for your vehicle. 

In any case, we are more than happy to offer a refund, up to 60 days from the date the parts were successfully delivered (As long as all goods are in original condition, in original packaging, are unused and unfitted, and are deemed as in a resaleable condition).   

If you have any questions about returning and item, please contact our customer support team via the Contact us page.

How to Return - Home Delivery Orders

Home delivery orders can be returned to us using the methods below:

Branch Return

  • Contact Us for a Returns Authorisation Reference.
  • Print and complete the Returns Form you receive with the Returns Authorisation Reference.
  • Print the Poof of Returns form. This will be completed by the branch and handed back to you upon return*
  • Repackage the item(s) securely and include any original documentation.
  • Return the parts to your local branch, the store will complete your Proof of Return as hand it back to you. 
  • The store will transfer the goods back to our central distribution centre, at this point, your refund will be processed.**

*Please keep your proof of returns form, without this we may not be able to prove your return in the event of a claim. 

** Branches are unable to process refunds, all refunds are made to the original payment method.

 

Postal Return

  • Contact Us for a Returns Authorisation Reference.
  • Print and complete the Returns Form you receive with the Returns Authorisation Reference.
  • Repackage the item(s) securely and include any original documentation.
  • Return the goods to this address, we recommend using a service that offers proof of postage in case of any issues in transit.

    GSFCarParts.com Returns
    Unit 23 The Fort Industrial Park
    Dunlop Way
    Birmingham
    B35 7AR
  • Once the parts have been received in our central warehouse, you refund will be processed.

Collection

To arrange for an item to be collected, please Contact Us. This is a chargeable service, unless the items are found to be faulty, or an error has been made on our part resulting in the incorrect supply of parts.

We aim to process all returns within 14 working days. 

Returns Policy

As much as we would like you to be happy with your purchase, we know sometimes you may need to return items that you no longer need or aren't quite right for your vehicle. 

In any case, we are more than happy to offer a refund, up to 60 days from the date the parts were successfully delivered (As long as all goods are in original condition, in original packaging, are unused and unfitted, and are deemed as in a resaleable condition).  All goods will be inspected before a credit is issued.

In-Store Purchases 

Simply return the goods to your local store with your invoice or your order confirmation email within 60 days of purchase.
The store will inspect the goods before issuing a credit.

Home Delivery Orders

You can return Home Delivery orders to your local GSF store for free. The goods will be returned to our central distribution centre for inspection. All refunds are issued back to the original payment method, no refunds will be given in store.

If you wish to return your item by post, you are responsible for all postage costs, appropriate insurance, and packaging, unless agreed in advance with our customer service team. If the goods are faulty, please continue to the section below. 

GSF Car Parts will not accept responsibility for loss or damage of goods during transit back to us. Please ensure you include a completed returns form with your parcel, failure to do so may result in a delay in processing your refund. A copy of the form can be downloaded on the link below.

Return Address
Ecommerce Returns Department
Unit 21-23 The Fort Industrial Park
Dunlop Way
Birmingham 
B35 7AR

Faulty or Damaged Goods

If your item is faulty or damaged on arrival, please contact our customer service department.
Damaged goods will be replaced or refunded once we’ve reviewed the damage, please do not dispose of any goods until instructed by us. Where possible, please include photos of the damage in your initial contact with us.

If your item is faulty, or goes faulty within its warranty period, we will provide you with a warranty claim form and arrange a collection of the goods. Please see our Terms & Conditions for more information