Login | Register? | Forgotten Password?

Webkat FAQs

---

 

 

Q.  How can I get access to Webkat?
A.  You will have to register to be able to use our Webkat. Log in details will then be sent to you by email straight away. Remember to check your junk mail just in case.

 

Q.  I have received my user name and password, but I still can't log on!
A.  Use the user name and respective password sent to you. Please note that the user name and password are case sensitive. You can try copying the password from the confirmation email.  If you have just received the confirmation email and can’t log on immediately, try again in 5 minutes allowing time for the server to update you as a user.

 

Q.  I’ve forgotten my password and / or user name!
A.  No problem, just email our mail order team, they can trace them from your email address and they’ll let you know asap.

 

Q.  I have requested a password reminder for my details and haven’t yet received it?
A.  Your confirmation email is sent out straight away so please check if it’s not been received that it hasn’t gone to your junk mail folder. If a reminder does not come through, it is possible that your email address is incorrect, in this case please email: webcat@gsfcarparts.com or send a message via the contact form on the website.

 

Q.  There are some blank areas on the screen when I load the page.
A.  It may be because you are not using the latest internet browser version, please update whichever browser you are using to the latest version.

 

Q.  What is the VRM Lookup.
A.  Type your registration number into the VRM Lookup box and we’ll search for your vehicle. Some information will appear in a popup box, if it’s correct, click accept and just double check the vehicle matches the description in the left hand margin. You can then start looking for parts.

 

Q.  My registration doesn’t link to the correct car?
A.  Sorry, you will have to select the car manually from the model list. You can find more detailed instructions on how to do this at: www.gsfcarparts.com

 

Q.  My registration doesn’t link to any car?
A.  A few vehicles are not recorded in the same way at the DVLA so you will have to select the car manually from the model list.
You can find more detailed instructions on how to do this at: www.gsfcarparts.com

 

Q.  Why doesn’t the VRM enquiry show my chassis or engine number?
A.  Sorry, we are not allowed to show this information.  You will need to get them from your VIN plate on your car or your logbook.

 

Q.  I have used all my VRM credits for the month, how do I find my car.
A.  You can find your history of vehicles you’ve looked at under the ‘Vehicle History’ tab towards the top of the left hand margin. Make sure your cookies are enabled to save this information.  Alternatively you can look up your car manually from the model list. You can find more detailed instructions on how to do this at: www.gsfcarparts.com

 

Q.  How do I get more information about the car I’m looking at?
A.  If you click the little ‘I’ button next to the model description near the top of the catalogue, it will produce a pop up window with some further information about the car. You will also see a brief description of the car in the left hand margin.

 

Q.  How do I find the parts I’m looking for? 
A.  You can either search for the parts by clicking through sections in the search tree, or type in a keyword into the search box. We have tried to use all the common terms used for parts to make them easy to find.

 

Q.  I can’t find what I’m looking for!
A.  We are adding to our product range all the time & our catalogue information. Please call our mail order hotline who will be happy to help you.

 

Q.  Where can I find consumables and things that are not car specific.
A.  These items will all be found listed under the Universal tab just next to the shopping basket.

 

Q.  How do I change the quantity of what I want to order?
A.  Just select the ‘Quantity’ box and type in the required number and then click the ‘Update’ button.

 

Q.  How do I know if my order has been received?
A.  When we receive your order, an Order Acknowledgement screen will be generated. You'll also receive an email confirming that we have received your order details and containing details
of your order and your order confirmation number.

Q.  Can I add to an existing order?

A.  You can add items to your order until you confirm your payment details and complete the order. Once the order is confirmed, you can't add items to the same order.
If you’d like to order additional items, you will need to place a new order.

 

All major credit cards accepted.